Al Mouwasat Hospital in Al Khobar, Saudi Arabia, had a pressing need to revamp its print management. As one of six facilities under the Al Mouwasat Medical Services Company, which has been serving the region since 1975, the hospital required a robust printing solution that could handle high print volumes, streamline processes, and ultimately enhance patient care.
In this post, we’ll explore how OKI’s Managed Print Services tackled these challenges, improving efficiency and reducing costs. Here’s what the transformation looked like.
The Challenges Al Mouwasat Hospital Faced
Operating a busy hospital demands a reliable and efficient printing system. Al Mouwasat faced several issues that affected not only its operational efficiency but also patient care:
High Print Volumes: With patient reports, prescriptions, invoices, and more to be printed, the demand on printers was heavy. This called for fast, reliable, and durable printers that could handle the load.
Compatibility Issues: The hospital struggled with toner compatibility across different printer models, leading to increased downtime and disrupted workflows.
Warranty Concerns: Warranty limitations with previous vendors led to frequent maintenance headaches, further affecting productivity.
Space Constraints: Setting up multiple printers across various departments took up valuable space, which could otherwise be used for essential healthcare services.
IT Workload: Managing a large number of printers increased the workload for the IT department, making it challenging to monitor consumption, maintenance needs, and overall print management.
Al Mouwasat needed a solution that could address these concerns holistically while improving service speed and reducing operating costs.
The OKI Solution: Streamlining Print Management
OKI, in collaboration with its Saudi partner Al-Eqtessad Holding Company, offered a tailored print solution that perfectly matched Al Mouwasat’s needs. Here’s how OKI’s approach made a difference:
The OKI Solution: Streamlining Print Management
OKI, offered a tailored print solution that perfectly matched Al Mouwasat’s needs. Here’s how OKI’s approach made a difference:
1. Introduction of Workgroup Printers
OKI introduced workgroup printers to replace individual units, significantly reducing the number of printers needed throughout the hospital.
This approach not only solved the space issue but also streamlined the hospital’s print infrastructure, allowing staff to share resources efficiently.
2. High-Capacity Toners
The new system utilized high-capacity toners compatible with multiple OKI printer models.
This led to a 40% reduction in running costs, as the hospital needed fewer consumables and could maintain better control over stock management.
3. Extended Warranty
OKI offered a three-year warranty on its printers, eliminating the concerns related to maintenance and support, thereby reducing downtime and ensuring uninterrupted service.
4. PrintSuperVision Software
OKI installed PrintSuperVision software, a tool designed to monitor the print fleet and notify the IT department of any issues related to consumables or technical failures.
This proactive approach significantly reduced the workload of the IT team, allowing them to focus on more critical tasks.
5. Improved Installation with PCL Driver
A PCL driver was installed to streamline printer installation, making it quicker and easier for IT teams to deploy printers across the hospital.
Results: Improved Efficiency and Cost Reduction
The implementation of OKI’s solutions brought about noticeable improvements in Al Mouwasat Hospital’s printing operations. Let’s look at the outcomes:
Reduced Costs: With a unified printer system and high-capacity toners, the hospital saw a 40% drop in printing costs.
Better Space Utilization: Workgroup printers reduced the number of units needed, freeing up space for more critical healthcare facilities.
Improved Service Speed: Faster, more reliable printing meant quicker access to patient reports, improving overall service delivery.
Enhanced IT Efficiency: The centralized monitoring and management software helped reduce the burden on IT staff, improving their productivity and response times.
Higher Satisfaction: Both staff and patients benefited from improved workflow, ensuring a smoother experience at the hospital.
Testimonials: Al Mouwasat’s Feedback on OKI’s Solution
Feedback from Al Mouwasat Hospital’s staff confirmed the success of OKI’s solutions:
Mohammad Abunada, Purchasing Department Supervisor: “The small footprint of OKI’s printers helped us manage space without any effect on productivity. The output quality and speed are helping us to operate a good service for our customers.”
Ahmed Mumtaz, IT Supervisor: “OKI technology has helped our users in their daily work with less support calls and downtime. The results have been even better than I imagined.”
Conclusion: A Lesson in Efficient Healthcare Operations
The case of Al Mouwasat Hospital showcases the potential of strategic partnerships in healthcare operations. By choosing the right print management solution, hospitals can not only save costs but also enhance the quality of care. OKI’s approach has proven that investing in efficient printing systems can have a ripple effect, improving everything from IT efficiency to patient satisfaction.
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